Last modified: November 10, 2020
DrOwl Health Technologies, LLC ( “DrOwl,” “we,” “our,” or “us”) respects your privacy, and we are committed to protecting it through our compliance with this policy.
This policy applies to information we collect: on our Website and Application;
in email, text, and other electronic messages between you and our Website and Application;
when you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
us offline or through any other means, including on any other website operated by DrOwl or any third party; any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or Application.
Our services (exclusive of the check in / screening tool) are not intended for children under the age of 18 years of age without receiving prior verifiable consent from a parent or guardian. No one under the age of 18 (whose parent or guardian has not provided DrOwl with prior verifiable consent) may provide any information to or through the Website or Application. We do not knowingly collect Personal Data from children under the age of 18 without prior verifiable consent from a parent or guardian. If you are under the age of 18, do not use or provide any information on our Website or in our Applications or on or through any of their features, including, without limitation, your name, address, telephone number, email address, or any screen name or user name you may use, unless we have received prior verifiable consent from a parent or guardian. If we learn we have collected or received Personal Data from a child under the age of 18 without parental or guardian consent, we will delete that information. If you believe we might have any information from a child under the age of 18 for telehealth services, please contact us immediately at firstname.lastname@example.org or call us at (505) 348-8700.
DrOwl does not knowingly collect, use, distribute or solicit any information from anyone under the age of 13 for our telehealth services without prior verifiable consent from a parent or guardian. In the event that we learn that we have inadvertently collected personal information from a child under age 13 without prior verifiable consent from a parent or guardian, we will delete that information immediately. If you believe that we might have any information from a child under age 13 without prior verifiable consent from a parent or guardian, please contact us immediately at email@example.com.
We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.
We collect several types of information from and about users of our Website and Application (collectively, “Personal Data”), specifically information:
by which you may be personally identified, such as name, address, e-mail address, telephone numbers, date of birth, bank account numbers, credit or debit card number (for payment purposes only), images and video of you, Social Security Number, your medical history, your race or ethnicity, gender, age, health records and other health information;
about your Internet connection, the equipment you use to access our Website or use our Application and usage details, such as traffic data, logs, referring/exit pages, date and time of your visit to our Website or use of our Application, error information, clickstream data, and other communication data and the resources that you access and use on the Website or through our Application.
We collect this information:
directly from you when you provide it to us;
automatically as you navigate through the Website or use our Application. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies; and From third parties, for example, our business partners.
The information we collect on or through our Website or through our Application is:
information that you provide by filling in forms on our Website or the Application. This includes information provided at the time of registering to use our Website or Application, using our services, integrating or granting us access to your health records, purchasing products, or requesting further services. We may also ask you for information when you report a problem with our Website or Application;
records and copies of your correspondence (including email addresses), if you contact us; and
details of transactions you carry out through our Website or through the Application and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website or Application.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website or Application or transmitted to other users of the Website or Application or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk.
Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website and Application with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
As you navigate through and interact with our Website and Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:
We use your Personal Data for various purposes described below, including to:
We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications or by visiting your Account Preferences page. For more information, see Choices About How We Use and Disclose Your Information.
Some information DrOwl collects constitutes protected health information (“PHI”) under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). DrOwl may use your PHI to contact you to the extent permitted by law, to provide requested services, to provide information to you, or to respond to your inquiries and requests. We may combine your information with other information about you that is available to us, including information from other sources, such as from your Providers, insurers or benefits program, in order to maintain an accurate record of our participants. PHI will not be used for any other purpose, including marketing, without your consent.
We may also disclose your Personal Data:
We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for our advertising to you, and other targeted advertising.
We do not control the collection and use of your information collected by third parties described above in Disclosure
of Your Information. These third parties may aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
Location Information. You can choose whether or not to allow the Application and Website to collect and use real-time information about your device’s location through the device’s privacy If you block the use of location information, some parts of the Application or Website may then be inaccessible or not function properly.
Promotional Offers from DrOwl. If you do not wish to have your email address used by DrOwl to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us or logging onto your Account page. This opt out does not apply to information provided to DrOwl as a result your use of our services.
Targeted Advertising. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative (NAI) websites (aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will
continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.
You may review and change your Personal Data by logging into the Application or Website and visiting your Account Preferences page.
You can review and change your Personal Data by logging into our Website or Application and visiting the Account section of our Application or Website. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. You may delete your medical data at any time by going to Settings in the Application menu and selecting the Reset option. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
With respect to any PHI DrOwl may obtain, you have certain rights under HIPAA to access your data, to restrict use and disclosure of it, to request communication methods, to request corrections to your data, to receive an accounting of disclosures and to receive notice of any breach. See the Notice of Privacy Practices provided to you by your Provider for more information.
We currently do not use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers.
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals, but we currently do not use automated data collection technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking).
Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to our Website confidential.
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use multifactor authentication techniques and encryption technology for information sent and received by us.
The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we work diligently to try and protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website or on or through our Application. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, in your operating system, or in the Application.
You may contact us through the contact information below.
DrOwl Health Technologies, LLC Attn: Becky Raichur
6501 Americas Parkway NE Suite 800
Albuquerque, NM 87110
Telephone: (505)-348-8700 Email: firstname.lastname@example.org