DrOwl Terms of Use

Last modified: September 24, 2021

These terms and conditions of use (“Terms of Use”) govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by DrOwl Transitions Center, LLC, including the DrOwl.com and DrOwlTransitionsCenter.com websites and the DrOwl mobile application (collectively, the “Site”), as well as the services (“Services”) available to users through the Site. DrOwl Transitions Center, LLC (“DrOwl,” “we,” “us,” and “our”) contracts with Central Florida Inpatient Medicine, LLC (“CFLIM Medical”) to assist them in the provision of online telehealth medical consultations and secure messaging between CFLIM Medical physicians and other healthcare professionals (individually the “Provider” and collectively the “Providers”) and their patients. (See below for supplemental terms applicable to Providers.) The professional medical services (provided by CFLIM Medical) and the non-clinical Site services (provided by DrOwl) are referred to in this Terms of Use as the “Services.” The terms “you” and “your” mean you, your dependents if any, and any other person accessing your Account.

Your acceptance of, and compliance with, these Terms of Use are a condition to your use of the Site and Services. By clicking “accept,” you acknowledge that you have read, understand, and accept all terms and conditions contained herein, the Notice of Privacy Practices. provided to you by the CFLIM Medical, and our Privacy Policy. If you do not agree to be bound by these terms, you are not authorized to access or use this Site or Services. Exit this Site.

Binding Arbitration

These Terms of Use provide that all disputes between you and DrOwl will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under these Terms of Use. Your rights will be determined by a NEUTRAL ARBITRATOR. Your claims cannot be brought as a class action. Please see the Section below entitled Dispute Resolution; Arbitration Agreement for more information.

Privacy Practices

You agree that information provided by you in connection with the Services and Site will be governed by the DrOwl Privacy Policy. It is hereby incorporated and made a part of this Agreement. You agree that information provided by you in connection with the clinical Services provided by CFLIM Medical is also be governed by the CFLIM Medical Notice of Privacy Practices, hereby incorporated and made a part of this Agreement.

Services Provided – No Medical Care or Advice by DrOwl

DrOwl summarizes and displays your medical record to you and authorized individuals. You acknowledge and agree that the results of this Service is not a complete medical record, but an abbreviated version. DrOwl is under no duty to maintain or review your record to ensure its accuracy and completeness. If you have a question about your medical record, you must contact your Provider.

DrOwl does not provide medical advice or care. The content of the Site and the Services is for general informational purposes only. This includes, without limitation, text, audio, video, links, and all graphics. It does not constitute professional medical advice, diagnosis, or recommendations of any kind. Any content displayed or linked on the Site is provided at the direction of third parties, not DrOwl. You should seek the advice of a qualified health care professional with any questions or concerns. No information provided by DrOwl is intended to create a provider-patient relationship under state or federal law. While DrOwl facilitates your communications with Providers, DrOwl does not provide medical services. The doctor-patient relationship is between you and the CFLIM Medical Provider you select.

As an important note, there is no single provider of medical care called “CFLIM Medical.” Rather, DrOwl offers an online communication platform for Providers and their patients. Connection via the Site is through the use of asynchronous telecommunications technologies. The Site facilitates communication between patients and Providers.

DrOwl contracts with CFLIM Medical, an independent, physician-owned medical group. The medical group consists of United States based Providers providing clinical telehealth services. DrOwl provides administrative and business support services to CFLIM Medical. CFLIM Medical Providers deliver clinical services via the DrOwl platform to their patients. DrOwl licenses the “CFLIM MEDICAL GROUP” brand name to the independently owned and operated medical practices. The practices use the platform and its administrative, business support, and other services. Providers are independently contracted or employed by the CFLIM Medical. Providers are not contracted or employed by DrOwl. The Providers are responsible for the quality and appropriateness of the care rendered. DrOwl and CFLIM Medical do not provide any legal advice or representations in any way regarding any services offered by a Provider. This includes any compliance obligations or steps necessary to comply with any state or federal laws and regulations.

The Providers are independent of DrOwl and are using the Site as a way to communicate with you. Any information or advice received from a Provider comes from them alone, and not from DrOwl. Your interactions with the Providers via the Site are not intended to take the place of your regular health care providers. Neither DrOwl, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Service or provide a link to the Service, is liable for any professional advice obtained from a Provider via the Site or Service, nor any information obtained on the Site. DrOwl does not recommend or endorse any specific Providers. You acknowledge that your reliance on any Providers or information delivered by the Providers is at your own risk. You assume full responsibility for all risks associated herewith.

DrOwl does not make any representations or warranties about the training or skill of any Providers who deliver services via the Site or Service. You will be provided with available Providers based solely on the information you submit to the Site. You are responsible for choosing your particular Provider.

The medical services, treatment, and care you receive may vary depending on the Provider you interact with. Please contact your Provider or CFLIM Medical directly for any questions regarding your care or medical treatment.

Not for Emergencies


DrOwl’s Site and Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything on the Site. If you believe you have an emergency, call 9-1-1 immediately.

You should seek emergency help or follow up care when recommended or needed. You should continue to consult with your primary provider as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition. This includes before stopping, starting, or modifying any treatment or medication.

Risks of Telehealth Services

Telehealth involves the delivery of healthcare services using electronic communications. While the use telehealth services may offer benefits, there are also potential risks associated with its use. The telehealth services are not a substitute for in-person health care in all cases. To use the Service, you must review and agree to an informed consent regarding the use of telehealth (the “Patient Consent”). This will be provided to you by CFLIM Medical and Providers through the Site. You agree that DrOwl is a third-party beneficiary of the Patient Consent. DrOwl has the right to enforce it against you.

Prescription Policy

Neither DrOwl nor CFLIM Medical endorse any specific medication, pharmacy, or pharmacologic product or device. If a Provider prescribes a medication or medical device, he/she will do so in his/her own discretion and professional judgment. There is no guarantee a prescription will be written. Providers do not prescribe DEA controlled substances or scheduled medications. Providers reserve the right to deny care for actual or potential misuse of the Services.

You agree that any prescriptions acquired from a Provider will be solely for your personal use. You agree to carefully read all provided product information and labels. Contact a physician or pharmacist if you have any questions regarding the prescription. DrOwl and CFLIM Medical fully honor patient freedom of choice. If you receive a prescription for a medication or device, you always have the option to instruct CFLIM Medical to transmit that prescription to the pharmacy of your choice.

Not an Insurance Product

Neither DrOwl nor CFLIM Medical are insurers. The Services are not insurance products. The amounts you pay to DrOwl or CFLIM Medical are not insurance premiums. If you desire any type of health or other insurance, you must purchase such insurance separately.

Availability of Services

DrOwl and CFLIM Medical operate subject to state and federal regulations. As such, Services may not be available in your state. You represent that you are not barred from receiving the Services under the laws of the United States, or other applicable jurisdictions. Access to and use of the Site or the Services is limited to users located within the United States where the Services are available. Services are not available to users located outside the United States. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.

Ordering and Purchasing of Services

Typographical Errors and Incorrect Pricing

In the event a Service is listed at an incorrect price, we shall have the right to refuse or cancel any orders. We shall have the right to refuse or cancel any such orders. This remains whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged and your order is canceled, we will issue a credit to your account in the amount of the charge.

Online Payments

You can purchase services and items on the Site. To simplify the user experience on the Site, you are able to pay for your purchases via the Site. DrOwl will serve as payment processing agent on your behalf. If you elect to purchase a service from CFLIM Medical or an item (e.g., a prescription product) from a pharmacy listed on our Site, then the total price you pay includes the amount charged by CFLIM Medical for the service, as well as the amount charged by the pharmacy. We also charge a subscription fee for you to use and access the Site and its features via your user account. We collect the amounts charged by the pharmacy and CFLIM Medical on your behalf and pass through to them the payment for their actual charges. Before making a purchase, you will see an itemized invoice of actual charges for the services, the pharmacy for the prescription products, and us for the online membership fee.

We and our payment processors accept credit and debit cards issued by U.S. banks (your “payment method.”) You authorize that your payment method may be used by DrOwl or its payment processors for any of your payment responsibilities. When submitting payment to DrOwl, you will be subject to our payment processor’s terms and conditions. Link: https://www.paypal.com/us/webapps/mpp/ua/useragreement-full. If you do not agree to such terms, please do not use our Services that require payment. If a credit card account is being used for a transaction, DrOwl may seek preapproval up to the amount of the payment. If you enroll to make recurring payments, all charges and fees will be billed to the payment method you designate during the setup process. You have the right to revoke this authorization. Please contact DrOwl via help@drowl.com at least fifteen (15) days prior to the scheduled payment date. You understand and acknowledge that Services may be cancelled if you revoke this authorization. You are still responsible for all charges incurred by you or are otherwise owed to DrOwl. This authorization will remain in full force and effect until revoked by you or DrOwl. If you want to change your payment method, you must change your information online. This may delay your ability to make online payments while we verify your new information.

You warrant that any credit card, debit card and bank account information you supply is true, correct, and complete. You are charges will be honored by your credit/debit card company or bank. You agree to pay the charges incurred by you in the amounts posted, including any applicable taxes. You warrant that are the person in whose name the card was issued and you are authorized to make a purchase with the relevant credit card and information. If DrOwl is unable to secure funds from the payment method you provide for any reason, DrOwl may undertake collection action. This includes application of fees to the extent permitted by law. You agree that you will not dispute the charges from DrOwl with the payment method company, provided the transactions correspond to the terms indicated herein.

Subscription Terms

If you purchase a subscription to our Services, your subscription is continuous. It will be automatically renewed unless otherwise canceled. If you cancel your subscription, your account will close at the end of your current billing period. DrOwl may change the price for your DrOwl subscription, from time to time. DrOwl will communicate any price changes to you in advance and how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the DrOwl Services after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Services. You must do so before the price change going into effect.

Eligibility; Site Access, Security and Restrictions; Passwords

You agree to fully, accurately, and truthfully create your DrOwl Account (“Account”). This includes, but is not limited to, your name, mailing address, phone number, email address, and password. These will become your DrOwl ID and credentials. The DrOwl ID and credentials are personal to you. You are responsible for the confidentiality of your ID or credentials, and for all activities that occur under such. You agree to prohibit anyone else from using your DrOwl ID or credentials. You agree to immediately notify DrOwl of any actual or suspected unauthorized use of your Account, or other security concerns. Your access to the Site may be revoked by DrOwl at any time with or without cause.

You are prohibited from violating or attempting to violate the security of the Site. This includes, without limitation: (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.

You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the Site. Violations of system or network security may result in civil or criminal liability. DrOwl may investigate occurrences that may involve such violations. It may involve, and cooperate with, law enforcement authorities in prosecuting violating users. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Electronic Communications

When you use the Site or Services, you are communicating with us electronically. This includes, without limitation, sending communications from your desktop or mobile device. You consent to receive communications from us electronically. You agree that all agreements and consents can be signed electronically. You agree all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices. DrOwl and CFLIM Medical may contact you by telephone, mail, or email to verify your Account information. DrOwl and CFLIM Medical may request further information from you. You agree to provide such further information to ensure that you have not fraudulently created your Account. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested.

Consent to Receive Calls and Text Messages and Video Recording

By providing your mobile number, you are agreeing to be contacted by or on behalf of DrOwl at the mobile number you have provided. This includes calls and text messages. Message and data rates may apply. We may confirm your opt out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service or respond. Please note, that by withdrawing your consent, some Site features and certain Services may no longer be available to you. If you stop receiving text messages from us, you may not receive important and helpful information about your Services.

DrOwl or your Provider may record (audio and video) all or part of your interaction with us or them (“Recordings”). Such Recordings are used for quality assurance purpose. DrOwl will keep such Recordings confidential. We will not publicly display such recordings unless legally required to do so. By accessing and using the Site, you agree and consent to such Recordings. The purposes and uses are set forth in these Terms of Use and as otherwise set forth in the Privacy Policy.

Ownership of the Site and Related Materials; Additional Restrictions

All pages within this Site and any material for download are the property of DrOwl, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws.

Subject to these Terms of Use and the payment of all applicable fees, DrOwl grants you a revocable, nontransferable (except as provided below), personal, nonexclusive license to use the object code version of the Site. All rights not expressly granted to you in these Terms of Use are reserved and retained by DrOwl or its licensors, suppliers, publishers, rights holders, or other content providers. Neither the Site and Services, nor any part of the Site and Services, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DrOwl. You may not frame or utilize framing techniques to enclose any of DrOwl’s proprietary information without express written consent. This includes images, text, page layout, or form. You may not use any meta tags or any other “hidden text” utilizing DrOwl’s name or trademarks without the express written consent of DrOwl. You may not misuse the Site or Services. You may use the Site and Services only as permitted by law. The content of the Site, and any materials made available for use or download through this Site may not be copied, distributed, modified, reproduced, published, or used, in whole or in part, except for purposes authorized or approved in writing by DrOwl. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, content, or other proprietary information (including, without limitation, images, text, page layout, or form) of DrOwl without our express written consent.

DrOwl’s Telehealth Services

In order to access the Site and the Telehealth Services, you represent and warrant that you are older than 18 years old. If you are under the age of 18, please do not attempt to use the DrOwl telehealth service. Please do not provide any personal information about yourself to us, unless we have received prior verifiable consent from a parent or guardian. If we learn that we have collected personal information from someone under the age of 18 for telehealth services without permission, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18 without prior verifiable consent from a parent or guardian, please contact us at help@drowl.com or call us at (888) 353-5955.

Notwithstanding the above, DrOwl does not knowingly collect or solicit any information from anyone under the age of 13 relating to the Telehealth Services without receiving prior verifiable consent from a parent or guardian. In the event that we learn that we have inadvertently collected personal information from a child under the age of 13 without prior verifiable consent from a parent or guardian, we will delete that information immediately. If you believe that we might have any information from a child under the age of 13 without prior verifiable consent from a parent or guardian, please contact us at privacy@DrOwl.com.

Accuracy of Information; Functionality

DrOwl attempts to ensure the integrity and accurateness of the Site and Service descriptions. It makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site, Service descriptions and other content on the Site. It is possible that the Site could include errors, and that unauthorized alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform DrOwl so that it can be corrected. Information contained on the Site may be changed or updated without notice. DrOwl shall have no responsibility or liability for information or content linked, posted to, or otherwise made available through the Site from any non-DrOwl affiliated third party. This includes any content from third party applications, or other sources made available.

DrOwl and CFLIM Medical each reserves complete and sole discretion on the operation of the Site and the Services. We may withdraw, suspend, or discontinue any functionality or feature of the Site or the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carrier. We are not responsible for maintaining information arising from use of the Site or regarding the Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site or the Services. We will act in accordance with our internal record retention or destruction policies.

Links to Other Sites

DrOwl makes no representations whatsoever about any other website that you may access through this Site. When you access a non-DrOwl site, please understand that it is independent from DrOwl. DrOwl has no control over the content on that website. A link to a non-DrOwl website does not mean that DrOwl endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to ensure that whatever you use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do so at your own risk.

User Information

If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Site users through unsolicited communication. You represent and warrant to DrOwl and CFLIM Medical that you have the legal right and authorization to provide all User Information.

DrOwl or CFLIM Medical may de-identify your information. As such it may no longer be protected health information or personally identifiable information. DrOwl or CFLIM Medical may disclose, aggregate, sell, or otherwise use such de-identified information to third parties for analytics, research, or other purposes.

Notwithstanding the above, DrOwl and its affiliates do not sell any information related to the use of the DrOwl screening or check in tool. This information is only shared with entities that you choose and any public health agency that requires disclosure.

You agree not to: (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit (1) a message under a false name, or (2) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (A) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (B) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct; (iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to DrOwl; (ix) alter the attribution or origin of electronic mail, messages, or posting; (x) harvest or collect personal health information about any other individual who uses the Site or the Services; and (xi) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including but not limited to, such rights of third parties.

You agree to defend, indemnify, and hold harmless DrOwl, CFLIM Medical, and the Providers from and against all third party claims. This includes damages, and expenses (including reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site or any breach of these Terms of Use.

Claims of Copyright Infringement

We disclaim any responsibility or liability for copyrighted materials posted on our Site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

DrOwl respects the intellectual property rights of other. It expects its users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond promptly to notices of alleged infringement. Please report to DrOwl’s Designated Copyright Agent, as identified below.

Notices of Alleged Infringement for Content Made Available on the Site

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice (“Copyright Notice”) complying with the following requirements.

  1. Identify the copyrighted works that you claim have been infringed.
  2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at minimum, if applicable, the URL of the link shown on the Site where such material may be found.
  3. Provide your mailing address, telephone number, and, if available, email address.
  4. Include both of the following statements in the body of the Copyright Notice:

“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

“I hereby state that the information in this Copyright Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

  1. Provide your full legal name and your electronic or physical signature.
  2. Deliver this Copyright Notice, with all items completed, to our Copyright Agent:

DrOwl Health Technologies, LLC

c/o Becky Raichur

6501 Americas Parkway NE, Suite 800

Albuquerque, NM 87110

Telephone: (888)-353-5955

Email: copyrights@DrOwl.com

Intellectual Property

With the exception of your electronic medical record, DrOwl and CFLIM Medical, as applicable, retain all right, title, and interest in and to the Site, the Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by DrOwl or CFLIM Medical (in that case, the license provider retains all right, title, and interest therein). The information available through the Site and the Services is the property of DrOwl or CFLIM Medical, as applicable. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of DrOwl or CFLIM Medical trademarks, service marks, and logos are strictly prohibited without the prior written permission of DrOwl or CFLIM Medical, as applicable. The immediately foregoing sentence also applies to any third-party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site without the written grant thereof by DrOwl, CFLIM Medical, or the third-party owner of such trademarks, service marks, or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow.

DrOwl may delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property or ownership right of any other person or entity.

CAN-SPAM Act and Telephone Consumer Protection Act Compliance

DrOwl and CFLIM Medical are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM ACT”) and the Telephone Consumer Protection Act (“TCPA”). You consent to receive text messages from us as set forth above. Emails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM ACT and the TCPA. In the event you receive a communication from us which you do not believe is fully compliant, please contact us.

You shall not use or permit any of your employees, agents, or affiliates to market, promote, or solicit DrOwl products or services in ways that would violate the CAN-SPAM ACT, the TCPA or any other laws. You shall not: (a) infringe on the rights of others; distribute chain letters or unsolicited bulk electronic mail (“spamming”); (b) propagate computer worms or viruses; (c) use a false identity; (d) attempt to gain unauthorized entry to any site or network; or (e) infringe copyrights, trademarks, or other intellectual property rights.

You further agree to comply with U.S. export laws concerning the transmission of technical data and regulated materials via the Internet. You agree to indemnify and hold DrOwl and its affiliates harmless for any and all acts found or suspected to be in violation hereof. You shall indemnify and hold DrOwl and its affiliates harmless against and from losses, damages, costs, and reasonable attorney fees incurred in defending or resolving any suits brought against DrOwl or any of its affiliates by anyone arising out of any alleged violation of any anti-spamming rules, regulations, laws, statutes. Your Account will be terminated for any of the above infractions.

Disclaimer of Warranties




Limitation of Liability Regarding Use of Site



No Third-Party Rights

Unless expressly stated in the Terms of Use to the contrary, nothing herein is intended to confer any rights or remedies on any persons other than you, DrOwl, CFLIM Medical, and their affiliates. Nothing in the Terms of Use is intended to relieve or discharge the obligation or liability of any third persons to you, DrOwl, CFLIM Medical, and its affiliates, nor shall any provision give any third parties any right of subrogation or action over against you, DrOwl, CFLIM Medical, and its affiliates.


You may not assign, transfer, or delegate the Terms of Use or any part thereof without DrOwl’s prior written consent. DrOwl may freely transfer, assign, or delegate all or any part of the Terms of Use, and any rights or duties hereunder or thereunder. The Terms of Use will be binding upon and inure to the benefit of the heirs, successors, and permitted assignees of the parties.

Supplemental Terms Applicable to Providers

These supplemental terms apply to Providers in addition to the other provisions of these Terms of Use. In the event of a conflict between the supplemental terms and any other terms herein, the supplemental terms prevail.

To be a healthcare provider using the Site (for purposes of this provision, “Provider” or “you”) you must be a licensed physician, nurse practitioner, or healthcare professional contracted or employed by CFLIM Medical. You must agree to comply with all laws, medical board rules, and other rules and regulations applicable to you as a Provider or otherwise. Your relationship with the DrOwl users (including your CFLIM Medical patients) is directly between you and the patient. The patient will never have a physician-patient relationship with DrOwl. DrOwl does not practice medicine and offers no medical services. As set forth more fully below, Provider is solely responsible for all agreements, consents, notices, and other interactions with patients and other consumers. Without limiting the generality of the foregoing, Provider and CFLIM Medical is solely responsible for all billings and collections from patients and other consumers. DrOwl shall have no liability whatsoever to Provider with respect to any amounts owed by any patient or other consumer to Provider.

DrOwl does not provide any medical advice, legal advice, or representations in any way. Provider should seek legal counsel regarding any legal and compliance issues. Provider should not rely on any materials or content associated with the Services in determining Provider’s compliance obligations under law. Provider and DrOwl agree that DrOwl is not providing to customers, patients, or anyone else, medical advice or legal advice. THE DROWL SITE AND THE SERVICES ARE NOT MEANT TO SUBSTITUTE OR MODIFY YOUR PROFESSIONAL JUDGMENT IN ANY WAY. IT IS YOUR SOLE RESPONSIBILITY TO ASSESS THE ACCURACY, RELIABILITY, AND APPROPRIATENESS OF THE INFORMATION AND CONTENT MADE AVAILABLE TO YOU THROUGH THE SITE.

Provider will use the Site and Services only in accordance with applicable standards of good medical practice. While software products can improve the quality of service to patients, many factors can affect a patient outcome. Provider shall be solely responsible for its use of the Site and Services, and the provision of medical services to Provider’s patients. In this regard, Provider releases DrOwl and waives any and all potential claims against DrOwl as a result of Provider’s use of the Site and Services, and the provision of services to Provider’s patients.

As a result of the complexities and uncertainties inherent in the patient care process, Provider agrees to defend, indemnify and hold DrOwl harmless from any claim by or on behalf of any patient of Provider, or by or on behalf of any other third party or person claiming damage by virtue of a familial or financial relationship with such a patient, which is brought against DrOwl, regardless of the cause if such claim arises for any reason whatsoever, out of Provider’s use or operation of the Site and Services. To the extent applicable, Provider will obtain DrOwl’s prior written consent to any settlement or judgment in which Provider agrees to any finding of fault of DrOwl or defect in the Site or Services. DrOwl will promptly notify Provider in writing of any claim subject to this indemnification. It will promptly provide Provider with the information reasonably required for the defense of the same, and grant to Provider exclusive control over its defense and settlement.

If you submit, upload, transmit, or post any consents, notices, advice, recommendations, comments, files, videos, images, or other materials to us or our Site (“Provider Content”) or provide any Provider Content to patients or other consumers, you agree not to provide any Provider Content that (a) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. Provider is solely responsible for obtaining all necessary agreements and consents from you. Provider must give all required notices to, patients and other consumers. You agree not to contact other users through any unsolicited method of communication. You represent and warrant to DrOwl that you have the legal right and authorization to upload all Provider Content at the Site. DrOwl shall have a royalty-free, irrevocable, transferable right and license to use the Provider Content however DrOwl desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from or sell or distribute such Provider Content or incorporate such Provider Content into any form, medium, or technology throughout the world. DrOwl is and shall be under no obligation: (i) to maintain any Provider Content in confidence; (ii) to pay to you any compensation for any Provider Content; or (iii) to respond to any Provider Content.

DrOwl does not regularly review Provider Content. It does reserve the right (but not the obligation) to monitor and edit or remove any Provider Content submitted to the Site. You grant DrOwl the right to use the name that you submit in connection with any Provider Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Provider Content. You are solely responsible for any Provider Content you post to the Site or provide to patients or consumers. DrOwl and its affiliates take no responsibility and assume no liability for any Provider Content submitted by you or any third party.

Dispute Resolution; Arbitration Agreement

We will try to work in good faith to resolve any issue you have with the Site. This includes Services ordered or purchased through the Site, if you bring that issue to our attention. We realize that there may be rare cases where we may not be able to resolve an issue to a customer’s satisfaction.

You and DrOwl agree that any dispute, claim, or controversy arising out of or relating in any way to these Terms of Use or your use of the Site, including without limitation, Services ordered or purchased through the Site, shall be determined by binding arbitration. Arbitration is more informal than bringing a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury. It is subject to very limited review by courts. Arbitration allows for more limited discovery than in court. We agree to cooperate with each other to agree to reasonable discovery in light of the issues involved and amount of the claim. Arbitrators can award the same damages and relief that a court can award. In so doing, the arbitrator shall apply substantive law regarding damages as if the matter had been brought in court, including without limitation, the law on punitive damages as applied by the United States Supreme Court. You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and DrOwl are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms of Use and any other contractual relationship between you and DrOwl.

If you desire to assert a claim against DrOwl, you must first send to DrOwl, by certified mail, a written notice of your claim (“Notice”). The Notice to DrOwl should be addressed to: DrOwl Transitions Center, LLC, Attn: Legal, 6501 Americas Parkway NE, Suite 800, Albuquerque, NM 87110 (“Notice Address”). If DrOwl desires to assert a claim against you, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you. A Notice, whether sent by you or by DrOwl, must (a) describe the nature and basis of the claim or dispute, and (b) set forth the specific relief sought (“Demand”). If DrOwl and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or DrOwl may commence an arbitration proceeding or file a claim in small claims court. During the arbitration, the amount of any settlement offer made by DrOwl or you shall not be disclosed to the arbitrator. You may download or copy a form Notice and a form to initiate arbitration from the American Arbitration Association at www.adr.org. If you are required to pay a filing fee, after DrOwl receives notice at the Notice Address that you have commenced arbitration, it will reimburse you for your payment of the filing fee, unless your claim is for more than US $2,000.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (“AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms of Use, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by requesting them from us by writing to us at the Notice Address. The arbitrator is bound by the terms of these Terms of Use. All issues are for the arbitrator to decide. This includes, but is not limited to, issues relating to the scope and enforceability of these Terms of Use, including, but not limited to, this arbitration agreement. Unless DrOwl and you agree otherwise, any arbitration hearings will take place in Albuquerque, NM. (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including, but not limited to, the AAA rules regarding the selection of an arbitrator). If your claim is for US $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. If the arbitrator issues you an award that is greater than the value of DrOwl’s last written settlement offer made before an arbitrator was selected (or if DrOwl did not make a settlement offer before an arbitrator was selected), then DrOwl will pay you the amount of the award or US $1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. Each party will pay for its own costs and attorneys’ fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys’ fees, or if there is a written agreement providing for payment or recovery attorneys’ fees, the arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law.

YOU AND DROWL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY. CLAIMS MAY NOT BE BROUGHT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and DrOwl agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief. Relief may be only to the extent necessary to provide relief warranted by that party’s individual claim.

If the arbitration terms and conditions of these Terms of Use  are found to be unenforceable, then (i) the entirety of this arbitration provision shall be null and void. The remaining provisions of these Terms of Use shall remain in full force and effect. Exclusive jurisdiction and venue for any claims will be in state or federal courts located in and for Albuquerque, NM.

Force Majeure

We will not be deemed to be in breach of these terms or liable for any breach of these terms or our privacy policy due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire, or other disaster.


You agree to defend, indemnify, and hold harmless DrOwl, CFLIM Medical, and any affiliates from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (i) your use or misuse of the Site, Services or any information posted on the Site; (ii) your breach of the Terms of Use or Privacy Policy; (iii) the content or subject matter of any information you provide to DrOwl, CFLIM Medical, or any Provider or customer service agent; or (iv) any negligent or wrongful act or omission by you in your use or misuse of the Site, Services, or any information on the Site, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct.

Application Support; Functionality

Direct all questions and requests relating to Site support to DrOwl. To submit a support request, please email us at help@drowl.com or call us at (888)-353-5955.

The Select Third Parties, as defined herein are not responsible for providing support may not be contacted for support. DrOwl will use commercially reasonable efforts to respond to questions and provide support. Please note that we may change or remove functionality and other features of the Site at any time, without notice.

Modified Devices and Operating Systems

DrOwl will have no liability for errors, unreliable operation, or other issues resulting from use of the Site on or in connection with rooted or jail broken devices or use on any mobile device that is not in conformance with the manufacturer’s original specifications, including, but not limited to, use of modified versions of the operating system (collectively, “Modified Devices”). Use of the Site on Modified Devices will be at your sole and exclusive risk and liability.

No Liability for Select Third Parties

Your wireless carrier, the manufacturer and retailer of your mobile device, the developer of the operating system for your mobile device, the operator of any application store, marketplace, or similar service through which you obtain the Site, and their respective affiliates, suppliers, and licensors (collectively, the “Select Third Parties”) are not parties to these Terms of Use and they do not own and are not responsible for the Site. DrOwl is responsible for addressing any claims raised by you or any third party regarding the Site or your use. This includes, but is not limited to, claims related to product liability, legal, or regulatory requirements, and consumer protection or similar legislation. You are responsible for complying with all application store and other applicable Select Third Parties’ terms and conditions. YOU AGREE: (A) THE SELECT THIRD PARTIES DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO THE SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, QUALITY OF INFORMATION, AND FITNESS FOR A PARTICULAR PURPOSE; (B) IN NO EVENT WILL THE SELECT THIRD PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) ARISING OUT OF THIS AGREEMENT OR THE SITE, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES; AND (C) IN ANY EVENT, THE MAXIMUM LIABILITY OF ANY SELECT THIRD PARTY FOR ALL CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) OF EVERY KIND WILL IN NOT EXCEED FIVE DOLLARS ($5.00); AND (IV) YOU WAIVE ANY AND ALL CLAIMS, NOW KNOWN OR LATER DISCOVERED, THAT YOU MAY HAVE AGAINST THE SELECT THIRD PARTIES ARISING OUT OF THE SITE AND THESE TERMS OF USE. THE THIRD PARTIES ARE INTENDED THIRD PARTY BENEFICIARIES OF THESE TERMS OF USE, AND ARE CAPABLE OF DIRECTLY ENFORCING ITS TERMS. NOTHING CONTAINED IN THESE TERMS OF USE WILL BE CONSTRUED AS MODIFYING OR AMENDING ANY AGREEMENTS OR OTHER TERMS BETWEEN YOU AND THE SELECT THIRD PARTIES WITH REGARD TO THEIR SUBJECT MATTER. In the event of any claim that the Site or your possession and use of the Site infringes a third party’s intellectual property rights, the Select Third Parties are not responsible for the investigation, defense, settlement, or discharge of the infringement claim.

Revisions; General

DrOwl reserves the sole right to terminate your access to all or part of this Site, with or without cause, and with or without notice. DrOwl reserves the sole right to modify these Terms of Use at any time, effective upon posting. Any use of this website after such changes will be deemed an acceptance of those changes. You agree to review the Terms of Use each time you access this website so that you may be aware of any changes. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited to the minimum extent necessary. These Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between DrOwl and you pertaining to the subject matter hereof. In its sole discretion, DrOwl may from time-to-time revise these Terms of Use by updating this posting. You should periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms within this Site. For purposes of these Terms of Use, (a) the words “include,” “includes,” and “including” are deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; and (c) the words “herein,” “hereof,” “hereby,” “hereto,” and “hereunder” refer to these Terms of Use as a whole.

Copyright/Trademark Information

Copyright ©2020 DrOwl Transitions Center, LLC. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

How to Contact Us:

DrOwl Health Technologies, LLC

6501 Americas Parkway NE, Suite

800 Albuquerque, NM 87110

Telephone: (888)-353-5955

Email: help@drowl.com