Last Modified: March 4, 2020
This notice describes how medical information about you may be used and disclosed by health care professionals and how you can access to this information.
Please review it carefully.
DrOwl Health Technologies LLC (“DrOwl”) operates an online technology platform that health care professionals use to provide telehealth services, including but not limited to medical diagnosis and treatment of certain dermatological conditions (“Services”), to users like you. All Services are provided by health care professionals, not by DrOwl. Moreover, all such health care professionals are users of DrOwl’s technologies and are neither employed by nor otherwise engaged as independent contractors by DrOwl.
As the health care professionals providing the Services (the “Treating Providers”, “us”, “we”, “our”), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical, and technical means, and otherwise abide by applicable federal and state guidelines.
We use and disclose your health information for the normal business activities related to treatment, payment and health care operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Treatment – We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through telehealth services. We may disclose this information so that other physicians, nurses, and entities such as laboratories can meet your health care needs.
Payment – We document the services and supplies you receive when we are providing care to you so that you, your health insurance company or another third party can pay us. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.
Health Care Operations – Health information is used to improve the services we provide, to train staff and students, for business management, quality improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.
You may tell us that you do not want us to use or disclose your information for these two activities.
All other uses and disclosures, not previously described, may only be done with your written authorization. For example, we need your authorization before we disclose your psychotherapy notes. We will also obtain your authorization before we use or disclose your health information for marketing purposes or before we would sell your information. You may revoke your authorization at any time; however, this will not affect prior uses and disclosures.
In some cases, state law may require that we apply extra protections to some of your health information.
We are required by law to:
We reserve the right to change privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the DrOwl website.
Subject to certain limitations, the law entitles you to:
We may ask that you make some of these requests in writing.
If you believe that your privacy has been violated, you may file a complaint with us or with the Secretary of Health and Human Services in Washington, D.C. We will not retaliate or penalize you for filing a complaint with us or with the Secretary.
To file a complaint with us or receive more information, contact DrOwl which will relay the complaint or request to us:
Address: DrOwl Health Technologies, LLC 6501 Americas Parkway NE, Suite 800, Albuquerque, NM 87110, Telephone: (888)-353-5955, Email: firstname.lastname@example.org.
To file a complaint with the Secretary of Health and Human Services, write to 200 Independence Ave., S.E., Washington, D.C. 20201 or call 1-877-696-6775.
This Notice describes the health care practices of:
Your personal care providers may have different policies or Notices regarding their use and disclosure of your health information created in their offices.